Master Client Services Agreement

This Master Client Services Agreement ("Agreement") is entered into by and between In Stride, LLC, a Washington limited liability company ("In Stride"), and the undersigned client ("Client").

This Agreement governs all services provided by In Stride. Each Quote accepted by Client incorporates this Agreement by reference. Together, the accepted Quote and this Agreement constitute the complete agreement between the parties. If a conflict exists between the Quote and this Agreement, the Quote controls only with respect to the specific services purchased.

1. Scope of Services

In Stride provides professional dog training, coaching, evaluations, boarding-related training services, adventure training, group classes, consultations, and related canine services.

The specific services, schedule, fees, payment terms, and any special conditions are identified in the applicable Quote accepted by Client.

In Stride may modify training plans as reasonably necessary based upon the dog's temperament, learning progress, safety considerations, environmental conditions, or welfare.

2. Service Eligibility

To participate in services, Client represents that:

• Client is the legal owner or authorized agent of the dog.
• The dog meets In Stride's health and behavioral requirements.
• Vaccinations required by In Stride have been provided.
• Client has disclosed all known medical conditions, behavioral concerns, bite history, medications, and restrictions.
• The dog is free of contagious illness, fleas, and ticks.

In Stride reserves the right to refuse, postpone, or discontinue services whenever, in its sole discretion, participation would present an unreasonable safety or welfare risk.

3. Payment, Scheduling & Cancellation

Payment, deposits, payment schedules, and cancellation policies are set forth in the accepted Quote.

Outstanding balances may delay or suspend services.

Late cancellations, missed appointments, returned payments, and late pickups may incur additional charges as outlined in the Quote.

4. Client Responsibilities

Client agrees to:

• Follow training instructions provided by In Stride.
• Practice assigned exercises between sessions.
• Provide truthful medical and behavioral information.
• Notify In Stride of changes affecting the dog's health or behavior.
• Maintain equipment recommended for the purchased training program.

Training success depends on continued participation by both the Client and the dog.

5. Veterinary Care Authorization

If a medical emergency occurs and Client cannot be reached, Client authorizes In Stride to obtain veterinary treatment reasonably necessary to protect the health or life of the dog.

Client agrees to reimburse all veterinary, transportation, medication, and related expenses incurred on the dog's behalf.

Client authorizes the release of veterinary records to In Stride as reasonably necessary for treatment.

For the duration of services, Client grants In Stride limited authority to make emergency medical decisions for the dog until Client can be contacted.

6. Training Activities

Client understands and accepts that services may include:

• transportation by vehicle;
• public and private training environments;
• parks, trails, businesses, neighborhoods, parking lots, waterfronts, and similar locations;
• interaction with people;
• interaction with other client dogs;
• interaction with In Stride demo dogs;
• exposure to environmental distractions;
• overnight stays when applicable; and
• use of mutually agreed training equipment, including e-collars, prong collars, muzzles, long lines, and other training tools.

In Stride will use reasonable care and appropriate safety precautions throughout services.

7. Media Release

Client grants In Stride a perpetual, irrevocable, royalty-free license to photograph and record Client and Client's dog(s) during services and to use such images or recordings for educational, promotional, or business purposes without additional approval or compensation.

Clients may not photograph or record training sessions without prior written permission.

8. Assumption of Risk

Client acknowledges that working with animals involves inherent risks that cannot be completely eliminated.

Except in cases of In Stride's gross negligence or willful misconduct, Client voluntarily assumes all risks associated with participation in services, including illness, injury, death, escape, transportation, interactions with animals or people, environmental hazards, and acts of third parties.

9. Release & Indemnification

Client releases and agrees not to hold liable In Stride, its owners, members, employees, contractors, agents, assistants, volunteers, and representatives for claims arising from participation in services except to the extent caused by gross negligence or willful misconduct.

Client further agrees to defend, indemnify, and hold harmless In Stride against any claims, damages, losses, liabilities, costs, attorney fees, or expenses arising from the actions or behavior of Client's dog.

This release is intended to be interpreted as broadly as permitted under Washington law.

10. Dogs Not Retrieved

If Client fails to retrieve the dog as scheduled, In Stride may continue providing care at Client's expense.

If a dog is abandoned under applicable law, In Stride may transfer custody consistent with Washington law after making reasonable efforts to contact Client.

Client remains responsible for all unpaid balances, collection costs, and reasonable attorney fees.

11. Right of Refusal

In Stride reserves the right, in its sole discretion, to refuse, postpone, suspend, or terminate services whenever necessary for the safety of the dog, other animals, staff, clients, or the public.

12. Independent Contractor

In Stride performs services as an independent contractor.

Client agrees not to directly solicit or employ In Stride personnel without prior written consent. Unauthorized hiring of In Stride personnel within one year of providing services shall result in a placement fee equal to $10,000 or one-third of the individual's first-year compensation, whichever is greater.

13. General Provisions

This Agreement shall be governed by the laws of the State of Washington.

Venue for any dispute shall lie exclusively in the state or federal courts located in Washington unless otherwise required by law.

If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

This Agreement constitutes the complete legal terms governing services provided by In Stride unless modified in writing.

Failure to enforce any provision shall not constitute a waiver of future enforcement.

Acceptance

Client acknowledges that acceptance of any In Stride Quote by electronic signature constitutes acknowledgment that Client has received, reviewed, understands, and agrees to be bound by this Master Client Services Agreement and the Animal Medical Limited Power of Attorney, both of which are incorporated into every accepted Quote by reference.

Animal Medical Limited Durable Power of Attorney

This Animal Medical Limited Durable Power of Attorney ("Power of Attorney" or "POA") is granted by the undersigned Client ("Owner") to In Stride, LLC ("In Stride") for the limited purpose of obtaining emergency veterinary care for the Owner's dog(s) while participating in services provided by In Stride.

1. Appointment

Owner appoints In Stride as Owner's attorney-in-fact solely for the purpose of making emergency medical decisions for the Owner's dog(s) when immediate veterinary care is reasonably necessary and Owner cannot be contacted in sufficient time to authorize treatment.

2. Effective Date and Duration

This Power of Attorney becomes effective only in the event of a medical emergency requiring immediate veterinary care during the period the dog(s) are in the care, custody, or control of In Stride.

This Power of Attorney automatically terminates upon the earliest of:

• the return of the dog(s) to Owner's custody;
• Owner's assumption of responsibility for veterinary decisions; or
• completion or termination of the applicable services.

3. Powers Granted

Owner authorizes In Stride to:

• obtain emergency veterinary examination, treatment, hospitalization, surgery, medication, diagnostic testing, or other medical care reasonably recommended by a licensed veterinarian to preserve the life, health, or well-being of the dog(s);
• transport the dog(s) to a licensed veterinary hospital or emergency veterinary facility;
• authorize emergency medical procedures when delay could reasonably jeopardize the dog(s); and
• make healthcare decisions for the dog(s) based upon the recommendations of licensed veterinary professionals when Owner cannot be reached after reasonable efforts.

Nothing in this Power of Attorney authorizes In Stride to make non-emergency medical decisions after Owner has been contacted and is reasonably available to provide direction.

4. Veterinary Records Authorization

Owner knowingly and voluntarily authorizes the release of any and all veterinary records relating to the dog(s) to In Stride as reasonably necessary for obtaining, coordinating, or providing emergency veterinary care during the period services are being provided.

5. Financial Responsibility

Owner agrees to reimburse In Stride for all veterinary fees, hospitalization, medications, transportation, emergency services, and any other reasonable out-of-pocket expenses incurred on the Owner's behalf in obtaining emergency medical treatment for the dog(s).

6. Limitation of Authority

This Power of Attorney is limited solely to emergency veterinary care reasonably necessary to preserve the health or life of the dog(s). It does not create a general agency relationship or authorize In Stride to act on Owner's behalf for any purpose unrelated to emergency medical treatment.

7. No Guarantee of Outcome

Owner acknowledges that veterinary treatment involves inherent risks and that In Stride cannot guarantee the outcome of any emergency medical treatment obtained under this Power of Attorney.

8. Governing Agreement

This Power of Attorney is incorporated into and governed by the In Stride, LLC Master Client Services Agreement. Except as specifically modified herein, all applicable provisions of the Master Client Services Agreement remain in full force and effect.

Client Acknowledgement

By accepting an In Stride Quote electronically, Owner acknowledges that they have received, reviewed, understand, and voluntarily grant this Animal Medical Limited Durable Power of Attorney. Owner authorizes In Stride to exercise the limited authority granted herein only as necessary to obtain emergency veterinary care while the dog(s) are participating in In Stride services.

Privacy Policy

Effective Date: June 29, 2026

In Stride, LLC ("In Stride," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our services.

1. Information We Collect

We may collect information including:

• Client and handler names
• Mailing and billing addresses
• Telephone numbers and email addresses
• Emergency contact information
• Dog information, including age, breed, medical history, vaccination records, medications, and behavioral history
• Veterinary contact information
• Payment and billing information
• Photos and videos taken during services
• Communications between Client and In Stride

2. How We Use Information

We use your information to:

• Provide requested services
• Schedule appointments and communicate with you
• Process payments and maintain business records
• Coordinate veterinary care during emergencies
• Improve our services and training programs
• Comply with legal obligations
• Send service-related communications

With your permission or as provided in the Master Client Services Agreement, photos and videos may also be used for educational and promotional purposes.

3. Information Sharing

We do not sell or rent your personal information.

We may disclose information only when reasonably necessary to:

• licensed veterinarians or emergency veterinary facilities;
• payment processors;
• software providers assisting with business operations;
• government agencies or law enforcement when required by law; or
• protect the safety of our clients, staff, dogs, or the public.

4. Information Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. While no system can guarantee absolute security, we take reasonable measures to protect the information entrusted to us.

5. Record Retention

We retain client records only as long as reasonably necessary for business, legal, tax, insurance, or regulatory purposes.

6. Your Choices

You may request to:

• review or update your personal information;
• correct inaccurate information;
• request deletion of information where permitted by law; or
• opt out of non-essential marketing communications.

Certain information must be retained to fulfill contractual, legal, insurance, or business obligations.

7. Third-Party Services

In Stride utilizes trusted third-party providers for scheduling, customer relationship management, payment processing, email communications, learning management, and other business operations. These providers maintain their own privacy and security practices.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children under the age of 13 without parental or legal guardian involvement.

9. Changes to this Policy

We may update this Privacy Policy periodically. The current version will be made available upon request and on our website, if applicable.

10. Contact

Questions regarding this Privacy Policy may be directed to:
In Stride, LLC
1118 McKenzie Avenue
Bremerton, WA 98337
Phone: (206) 450-4655
Email: kat@instridellc.com

Acknowledgement

By accepting an In Stride Quote, Client acknowledges receipt of this Privacy Policy and consents to the collection, use, and disclosure of information as described herein and as necessary to provide requested services.

Website & Electronic Communications Consent

Effective Date: June 29, 2026

This Website & Electronic Communications Consent ("Consent") governs the electronic communications between In Stride, LLC ("In Stride," "we," "our," or "us") and the undersigned Client.

By accepting an In Stride Quote or using our website or services, Client consents to the electronic communications described below.

1. Electronic Communications

Client agrees that In Stride may communicate electronically regarding services, including by:

• Email
• Text message (SMS)
• Telephone
• HubSpot
• Intuit QuickBooks
• Video conferencing platforms
• The In Stride website
• Other electronic communication platforms reasonably used in the ordinary course of business

Electronic communications satisfy any requirement that such communications be provided in writing unless prohibited by law.

2. Electronic Signatures

Client agrees that electronic signatures, acknowledgements, and approvals have the same legal effect as handwritten signatures.

Acceptance of an In Stride Quote electronically constitutes acceptance of:

• the Master Client Services Agreement;
• applicable Service Addenda;
• the Animal Medical Limited Durable Power of Attorney;
• the Privacy Policy; and
• this Website & Electronic Communications Consent.

3. Electronic Delivery of Documents

Client consents to receive electronically:

• Quotes and proposals;
• invoices and payment receipts;
• appointment confirmations and reminders;
• training plans and homework;
• educational materials;
• progress reports;
• agreements, policies, and updates; and
• other documents relating to services.

Client is responsible for maintaining accurate email addresses and telephone numbers.

4. Text Messages and Email

Client authorizes In Stride to send text messages and emails regarding:

• appointment scheduling;
• reminders;
• invoices and payment confirmations;
• training updates;
• homework assignments;
• service announcements;
• weather or emergency notifications; and
• other communications directly related to Client's services.

Message and data rates may apply according to Client's mobile service provider.

5. Marketing Communications

With Client's consent where required by law, In Stride may send newsletters, educational content, promotions, special offers, or announcements regarding future services.

Client may unsubscribe from marketing communications at any time using the unsubscribe link provided in emails or by contacting In Stride. Opting out of marketing communications does not affect service-related communications necessary to provide contracted services.

6. Website Use

Client agrees to use the In Stride website only for lawful purposes and not to interfere with the security, operation, or functionality of the website or its services.

Website content, including text, graphics, photographs, videos, logos, curriculum, training materials, downloadable resources, and other intellectual property, remains the exclusive property of In Stride unless otherwise indicated and may not be copied, reproduced, distributed, or used without prior written permission.

7. Third-Party Platforms

In Stride utilizes trusted third-party providers, including customer relationship management, scheduling, payment processing, learning management, and communication platforms. Client acknowledges that use of these services may be subject to the providers' respective terms of service and privacy policies.

8. Security

While In Stride employs commercially reasonable safeguards to protect electronic information, no electronic communication or internet transmission can be guaranteed to be completely secure. Client assumes the ordinary risks associated with electronic communications.

9. Changes

In Stride may update this Consent from time to time. The most current version will be made available upon request and, if applicable, through the In Stride website.

10. Contact Information

Questions regarding this Consent may be directed to:
In Stride, LLC
1118 McKenzie Avenue
Bremerton, WA 98337
Phone: (206) 450-4655
Email: kat@instridellc.com
Website: www.instridellc.com

Client Acknowledgement

By accepting an In Stride Quote electronically, Client acknowledges that they have received, reviewed, understand, and consent to this Website & Electronic Communications Consent. Client further agrees to conduct business electronically with In Stride and acknowledges that electronic records, communications, and signatures satisfy any applicable legal requirements for written communications and signatures.

Addendum A — Boarding Services

Purpose

This Addendum governs boarding services provided by In Stride and supplements the Master Client Services Agreement.

Reservation

• Reservations are confirmed only after acceptance of the Quote and receipt of the required reservation payment.
• Boarding dates are reserved exclusively for Client.
• Drop-off and pick-up occur by appointment.

Payment

• Payment schedule is established in the Quote.
• Additional days, late pick-up, veterinary care, medications, transportation, and approved add-ons will be invoiced separately.

Daily Care

Boarding may include:

• structured exercise
• enrichment
• training repetitions
• supervised play
• crate or kennel time
• rest periods
• feeding according to Client instructions

Daily schedules may be modified based upon weather, safety, and the dog's physical or emotional condition.

Health

Dogs must:

• remain current on required vaccinations
• arrive free of contagious illness
• arrive free of fleas and ticks
• disclose medications and dietary requirements

Emergencies

The Veterinary Authorization contained in the Master Agreement applies throughout boarding.

Personal Property

In Stride is not responsible for damaged or lost collars, leashes, toys, bowls, bedding, or other personal items.

Cancellation

Cancellation, refund, and reservation policies are governed by the accepted Quote.

Addendum B — Adventure Training Services

Purpose

Adventure Training includes structured training conducted away from Client's home.

Locations

Training may occur in:

• parks
• hiking trails
• beaches
• waterfronts
• businesses
• urban environments
• campgrounds
• public lands
• other trainer-selected locations

Eligibility

Dogs must satisfy prerequisites identified in the Quote. Depending upon the purchased program these may include:

• reliable recall
• e-collar conditioning
• Fi GPS collar
• physical conditioning
• successful completion of prerequisite training

Activities

Activities may include:

• hiking
• swimming
• dock diving
• environmental exposure
• confidence building
• neutrality
• public access
• pack movement
• camping
• transportation

Assumption of Risk

Client understands these activities involve elevated environmental risks including wildlife, uneven terrain, water hazards, weather, transportation, and encounters with the public.

Addendum C — Group Classes & Events

Participation

Handlers remain responsible for their dogs unless otherwise directed.

Safety

Dogs exhibiting unsafe behavior may be removed without refund.

Attendance

Missed classes are not guaranteed makeup sessions unless specifically stated in the Quote.

Recording

No photography or video recording without written permission.

Weather

Outdoor classes may relocate or reschedule.

Addendum D — Board & Train

Purpose

Board & Train combines boarding with daily professional training.

Client Expectations

Client acknowledges that lasting results require continued participation after the program.

Training

Training methods are determined by In Stride based upon:

• assessment
• temperament
• safety
• learning progress

Transfer Session

Completion includes one or more handler transfer sessions unless otherwise stated.

Follow-up

Recommendations may include:

• private lessons
• trainer days
• adventure sessions
• maintenance training

Addendum E — Subscription & Membership Services

Billing

Recurring services renew according to the Quote until canceled.

Scheduling

Unused sessions expire according to the purchased plan.

Rescheduling

Late cancellations may result in forfeiture of scheduled sessions.

Price Changes

Future subscription pricing may be adjusted with advance notice.

Addendum F — Trainer Day Services

Purpose

Trainer Days provide professional maintenance training conducted without the handler present.

Activities

Training locations and exercises are selected by In Stride based upon:

• weather
• safety
• current goals
• dog's progress

Activities may include:

• public access
• hiking
• field work
• obedience
• play
• confidence building
• neutrality
• social exposure

Transportation

Dogs may be transported during Trainer Days.

Report

Client receives a summary of work completed.

Addendum G — Transportation & Field Trips

This governs all transportation performed by In Stride.

Client acknowledges dogs may travel:

• by automobile
• by ferry
• on foot
• in public spaces

Dogs will be secured using crates, kennels, seatbelt systems, or other safety equipment selected by In Stride.

Reasonable care will be exercised during all transportation.