Privacy Policy

In Stride, LLC ("In Stride," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in a few ways:

Information you provide

• Client and handler names
• Email addresses and phone numbers
• Mailing and billing addresses
• Emergency contact information
• Dog information, including breed, age, medical history, vaccination records, medications, and behavioral history
• Veterinary contact information
• Payment and billing information
• Photos, videos, and messages you share with us
• Information you submit through our intake forms, booking tools, and contact forms

Information collected automatically

When you visit our website, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, referring website, and the dates and times of your visits. This helps us understand how the site is used and keep it secure.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage the services you request
• Communicate with you about appointments, invoices, and updates
• Process payments and maintain business records
• Coordinate veterinary care in an emergency
• Operate, maintain, and improve our website and services
• Send service-related and, where permitted, marketing communications
• Comply with legal, tax, and regulatory obligations

With your permission or as described in our service agreements, photos and videos may also be used for educational and promotional purposes.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, keep the site secure, and understand how visitors use our pages. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

4. How We Share Your Information

We do not sell or rent your personal information. We share information only when reasonably necessary with:

• Licensed veterinarians or emergency veterinary facilities
• Payment processors
• Software and service providers who help us operate our business and website
• Government agencies or law enforcement when required by law
• Others as needed to protect the safety of our clients, staff, dogs, or the public

5. Third-Party Services

We rely on trusted third-party providers for services such as scheduling, customer relationship management (HubSpot), payment processing and invoicing (Intuit QuickBooks), email delivery, and website hosting. These providers process information on our behalf and maintain their own privacy and security practices.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. No website or method of transmission is completely secure, but we take reasonable measures to protect the information entrusted to us.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, or as required for business, legal, tax, insurance, or regulatory reasons.

8. Your Privacy Choices

You may contact us to:

• Review or update your personal information
• Correct inaccurate information
• Request deletion of your information where permitted by law
• Opt out of non-essential marketing communications

Some information must be retained to meet our contractual, legal, insurance, or business obligations. You can unsubscribe from marketing emails at any time using the link in those emails; opting out does not affect service-related messages.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 without the involvement of a parent or legal guardian.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. The current version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

In Stride, LLC
1118 McKenzie Avenue
Bremerton, WA 98337
Phone: (206) 450-4655
Email: kat@instridellc.com
Website: www.instridellc.com